Live Chat Support 24/7

Live chat support on your website or app with bilingual agents, response in under 60 seconds and first contact resolution.

Email Support

Professional inbox management with ticket system, 2-hour response, automatic escalation and integrated knowledge base.

Phone Support

Inbound/outbound phone support with IVR, call recording, quality analysis and custom scripts for your brand.

Ticket Management

Complete ticket administration with Zendesk, Freshdesk, Intercom or your platform. Categorization, prioritization and SLA tracking.

Social Media Support

Monitoring and response on social media (Facebook, Instagram, Twitter/X) for inquiries, complaints and brand mentions in real-time.

Multilingual Support

Support in English, Spanish and Portuguese. Native or certified bilingual agents with training in your product/service.

Multilingual Support

Serve global clients in English, Spanish, and Portuguese

24/7 Availability

Live agents and AI available around the clock

Hybrid Agents

Mix of human + AI for faster ticket resolution

Knowledge Base Integration

Smart FAQs to reduce workload and improve CSAT

Customer

Support 24/7

Scalable multichannel support with certified bilingual agents. From live chat to phone support, with Fortune 500 SLA at LATAM costs. Your brand, our execution.

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Customer Support Services

Complete customer service coverage focused on satisfaction, retention and premium brand experience. We respond fast, resolve effectively.

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Answers about our professional customer service.

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Fortune 500-grade BPO solutions with over 5 years of experience serving global companies. LATAM talent + cutting-edge technology.

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24/7 multichannel customer support with bilingual agents. Fortune 500 quality across chat, email, and phone.

Scalable multichannel support with certified bilingual agents. Fortune 500 SLA at LATAM costs.

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GSD 500 BPO - Fortune 500 Marketing & Automation

Fortune 500-grade execution for businesses of every size. Marketing, automation, and outsourced operations that get results.

Frequently asked questions

How do you ensure support quality?

We implement rigorous QA with: recording of all interactions, weekly agent evaluation (CSAT score), random audits, monthly continuous training, and dedicated supervisors reviewing escalations. Average CSAT: 4.7/5.

What support platforms do you use?

We work with Zendesk, Freshdesk, Intercom, HubSpot Service Hub, Salesforce Service Cloud, and custom platforms. If you use another tool, we adapt. We also offer implementation if you're starting.

What is the average response time?

Live Chat: <60 seconds. Email: <2 hours (business hours), <4 hours (24/7). Phone: immediate response during operating hours. Critical tickets: <30 minutes. Customizable SLA based on your industry.

Can you handle technical product support?

Yes, with specialized training. Level 1 (basic troubleshooting) included in all packages. Level 2 (advanced technical) requires extended training but we do it. Level 3 (engineering) we escalate to your internal team.

Do you offer support in languages besides English/Spanish?

Directly: English, Spanish and Portuguese. Via partners: French, Italian, German, Mandarin. Longer setup times for non-core languages but feasible with sufficient volume.

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Phone: +1-213-329-7613 | Email: sales@gsd500bpo.com