Call Center Staffing Calculator (Erlang C)

Free Erlang C calculator: how many call center agents you need to hit your service level, with occupancy, ASA, and shrinkage-adjusted scheduling.

Staffing Calculator — a practical GSD 500 BPO resource for leaders evaluating nearshore outsourcing, AI and automation.

Actionable content grounded in real call center and BPO operations in Colombia and LATAM serving the U.S. market.

Ready to apply it to your business? Talk to our team and we'll turn the theory into a concrete plan.

What's included

• Native-level bilingual talent in the U.S. time zone.
• Up to 80% savings versus in-house U.S. payroll.
• CRM integration (Zoho, HubSpot, Salesforce) and automation.
• Recruiting, training and management included.
• Weekly reporting and per-operation KPIs.

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